Privacy Policy

Capitalized words in this Privacy Policy have the meanings set out below, whether they appear in the singular or the plural.

Ziarat Planner, "We", "Us" or "Our"

— The operator of the Website and the Service, and the party responsible for Your Personal Data under this Privacy Policy.

Website

— Ziarat Planner, accessible at https://ziaratplanner.com, including its sub-pages and any customer account area.

Service

— The Website and the inquiry, registration and trip-planning assistance We provide through it or through Our contact channels.

Personal Data

— Any information that relates to an identified or identifiable individual.

Travel Supplier

— Any independent third party that provides a travel service, such as a hotel, airline, transport or ground operator, or visa processing authority.

Service Provider

— A company that processes Personal Data on Our behalf, such as a hosting, email or analytics provider.

You

— The person accessing or using the Service.

Information You Give Us

We collect the information You choose to provide, which depends on how You use the Service:

Inquiries and contact forms

— Your name, phone number, email address, the type of inquiry, Your message and, for hotel inquiries, Your check-in date, number of nights and number of beds.

Package registration

— Your full name, father's or husband's name, gender, date of birth, phone number, email address, departure city, passport number and expiry date, emergency contact details and any medical notes You choose to share, together with similar details for any companions You register.

Accounts

— Your login details. If You sign in with Google, We receive Your name and email address from Google.

If You provide information about another person, such as a companion, child or emergency contact, please make sure You have their permission, or are legally entitled to act for them, and that they are aware of this Privacy Policy.

Medical notes are optional. Please only share health information that is needed for Your journey.

Information Collected Automatically

When You visit the Website, Our servers and Service Providers automatically receive technical information such as Your IP address, browser type, device type, the pages You view and the date and time of Your visit.

Cookies are small files stored on Your device by a website. We use:

Essential cookies

— Needed for the Website to work, for example to keep You signed in, remember Your session and protect forms against misuse. The Website cannot function properly without them.

Analytics cookies

— We use Google Analytics to understand how visitors use the Website so We can improve it. Google Analytics sets its own cookies and collects information such as the pages You visit and Your approximate location. Google processes this information under its own privacy policy.

You can block or delete cookies through Your browser settings. Blocking essential cookies may stop parts of the Website from working. You can opt out of Google Analytics using Google's browser add-on.

We use Personal Data to:

• Respond to Your inquiries and contact You about them by phone, WhatsApp or email
• Process package registrations and arrange bookings, including hotels, transport, flights and visas
• Create and manage Your account
• Look after travellers during a journey, including contacting emergency contacts when needed
• Operate, secure and improve the Website
• Comply with legal obligations and protect Our rights

We will only send You marketing messages where the law allows it, and You can opt out at any time.

We do not sell Your Personal Data. We share it only as follows:

Travel Suppliers

— Hotels, airlines, transport and ground operators, and visa authorities receive the information they need to provide Your travel arrangements, such as traveller names and passport details.

Service Providers

— Companies that host the Website, send email or provide analytics and sign-in services process Personal Data on Our behalf.

Legal requirements

— We may disclose Personal Data where required by law, or where reasonably necessary to protect the safety of travellers, Our rights or the rights of others.

Business changes

— If Our business is reorganized, merged or transferred, Personal Data may be transferred as part of that change, subject to this Privacy Policy.

With Your consent

— In any other case where You ask Us to or agree to it.

Because We arrange travel to Iraq, Your Personal Data will be shared with Travel Suppliers and authorities there, and Our Service Providers may process it in other countries. Data protection laws in those countries may differ from those where You live. We take reasonable steps to protect Your Personal Data wherever it is processed.

We keep Personal Data only for as long as needed for the purposes described in this Privacy Policy, including to provide the Service, keep records of bookings and meet legal, accounting and dispute-resolution requirements. After that, We delete or anonymize it.

We use reasonable technical and organizational measures to protect Personal Data, including encrypted connections to the Website and restricted staff access to sensitive details. However, no method of transmitting or storing data is completely secure, and We cannot guarantee absolute security.

Depending on the laws that apply to You, You may have the right to:

• Ask for a copy of the Personal Data We hold about You
• Ask Us to correct inaccurate or incomplete Personal Data
• Ask Us to delete Your Personal Data
• Object to or ask Us to restrict certain uses of Your Personal Data
• Withdraw consent You have given, without affecting earlier processing

To make a request, please contact Us using the details below. We may need to verify Your identity first. We may keep some information where the law requires or allows it, for example records of confirmed bookings.

Children may travel with Us as part of a family group. Their information should be provided by a parent or legal guardian. If You believe a child has given Us Personal Data without a parent's or guardian's knowledge, please contact Us and We will take appropriate steps.

The Website may link to websites and services operated by others, such as social media platforms. We are not responsible for their privacy practices. Please review their privacy policies before providing them with any information.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. Where a change is significant, We will take reasonable steps to let You know.